FAQs – 365LifeFlare
Welcome to the 365LifeFlare Help Center! Below, you’ll find answers to common questions about our jewelry, apparel, orders, and policies. Need more help? Contact us here.
General Questions
1. What makes 365LifeFlare unique?
With 20+ years of expertise in jewelry craftsmanship, we’ve expanded into apparel to offer a holistic style experience. Every piece is curated or designed to empower self-expression, blending timeless elegance with modern trends.
2. Where are you based?
Our team operates globally, but all orders are fulfilled from our ethically partnered workshops and warehouses.
3. Is my payment secure?
Absolutely! We use SSL encryption and trusted payment gateways (e.g., Stripe, PayPal). We never store your credit card details.
Jewelry
4. What materials do you use for jewelry?
We prioritize quality and ethics:
- Metals: Sterling silver, 14K/18K gold (solid or plated), and hypoallergenic options.
- Gemstones: Ethically sourced diamonds, pearls, and natural/synthetic stones (clearly labeled).
5. Can I customize jewelry?
Yes! Select pieces can be personalized (e.g., engraving, birthstones). Look for the “Customize” option on product pages.
6. How do I care for my jewelry?
- Avoid contact with water, perfumes, or harsh chemicals.
- Store in provided anti-tarnish pouches.
- Clean gently with a microfiber cloth.
Clothing
7. Do you offer size guides?
Yes! Check our Size Guide for detailed measurements. For further assistance, email Care@365lifeflare.com with your height/weight and preferred fit.
8. What fabrics do you use?
We prioritize comfort and sustainability:
- Natural fibers (organic cotton, linen, silk).
- Blends for durability (e.g., cotton-spandex, Tencel™).
9. Can I return clothing if it doesn’t fit?
Yes! Unworn, tagged items can be returned within 30 days. Review our Return Policy for details.
Orders & Shipping
10. How long does shipping take?
- Standard: 5–7 business days (domestic).
- Expedited: 2–3 business days (additional fee).
- International: 7–15 business days (varies by country).
Tracking details are emailed once your order ships.
11. Do you ship internationally?
Yes! We ship worldwide. Customs/duties may apply and are the customer’s responsibility.
12. Can I modify or cancel my order?
Contact us immediately at Care@365lifeflare.com . We’ll try to adjust your order if it hasn’t been processed.
Returns & Exchanges
13. What’s your return policy?
Most items can be returned within 30 days if unworn/unused with original tags. Exceptions:
- Jewelry: Earrings (hygiene reasons) and customized pieces.
- Clothing: Swimwear, lingerie, and final sale items.
Full details: Refund & Return Policy.
14. How long do refunds take?
Refunds are processed within 5–10 business days after we receive your return.
Still Have Questions?
Reach out to our friendly team:
- Email: Care@365lifeflare.com
- Live Chat: Available Monday–Friday, 9 AM–5 PM [Your Time Zone].
- Phone: 9660012517